AIRA – Insurance AI Chatbot & Voicebot

AI-powered chatbot and voicebot built specifically for insurance providers across Southeast Asia.
Automate claims support, policy servicing, and customer inquiries while reducing contact center costs and improving policyholder satisfaction.
Empower policyholders with instant, multilingual support across web, mobile, chat, and voice - while ensuring compliance and operational efficiency.
What is AIRA?

AIRA is an AI-first chatbot & voicebot built specifically for insurance. It delivers 24/7 localized customer support across life, health, and loan protection insurance - handling claims, payments, policy inquiries, and more.

With NLP trained on Southeast Asian languages, AIRA provides natural, human-like interactions that traditional call center models often struggle to scale efficiently.

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Key Features
Insurance-Specific AI Workflows
Purpose-built for insurance workflows including claims support, policy servicing, renewals, and customer inquiries.
Multilingual Chatbot & Voicebot
Trained on regional languages and conversational patterns to deliver natural, culturally relevant customer interactions.
Claims & Policy Self-Service
A single AI engine powers both chatbot and voicebot channels, ensuring consistent responses and customer experiences.
Enterprise Integration & Human Handoff
Connect seamlessly with insurance platforms, CRMs, and contact center systems while maintaining compliance and data security.

Why Choose AIRA by source[code]

Domain Expertise in Insurance Workflows

Specialized for life, health, and loan protection insurance, addressing real industry use cases with accuracy and speed.

Localized for Southeast Asian Markets

NLP models trained on Southeast Asian languages to ensure natural conversations and localized compliance.

Enterprise-Ready Integrations

Easily integrates with CRM, Policy Administration Systems, Claims Management Systems, Contact Center Platforms, and Customer Portals to support multiple channels across chatbot and voicebot.

Compliance and Security Assured

Built with ISO, GDPR, and local standards. Using a customized enterprise-grade private LLM environment - not public AI - to ensure compliance, data protection, and secure interactions.

Transform Insurance Customer Service with AI

Experience how AIRA helps insurers cut call center costs, handle claims and policy queries instantly, and provide natural customer conversations across channels.

Solution Highlights

Capabilities

  • NLP trained on Southeast Asian languages & accents.
  • Real-time TTS & STT voice interaction.
  • Retrieve policy, claims, and product information from enterprise knowledge bases using Retrieval-Augmented Generation (RAG).
  • Escalation to human advisors when needed.

Core use cases

  • Claims guidance
  • Policy and product inquiries
  • Upselling prompts & payment reminders
  • Branch locator & loan-related questions

Performance & Results

  • Successfully validated across 10+ insurance service workflows.
  • Achieved over 90% intent recognition accuracy across tested insurance workflows.
  • Successfully handled Taglish and domain-specific intents.
  • Natural, human-like interaction across chatbot & voicebot.

Implementation Process

Step 1

Strategy Consultation

Map insurance workflows, identify gaps in claims, policy servicing, and compliance requirements.

Step 2

Conversational Design & NLP Training

Design chatbot & voicebot conversations trained on Taglish, Vietnamese, Thai, Bahasa Indonesia for natural support.

Step 3

System Integration (CRM, Core Banking, LOS, Helpdesk)

Integrate AIRA with CRM, LOS, and helpdesk to streamline claims, payments, and policy services.

Step 4

Testing & Compliance (ISO, GDPR, local standards)

Validate AIRA against ISO, GDPR, and local insurance standards for secure, compliant deployment.

Step 5

Ongoing Optimization & Support

Continuously monitor usage, refine accuracy, and expand insurance use cases with real interactions.